topic Re: can't access data in Get Support

can't access data

20205 — Mon, 02 Jan 2023 14:52:22 GMT

my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.

Re: can't access data

porcupine — Mon, 02 Jan 2023 14:57:59 GMT

is data turned on and go to my account to see how much dadt you have

Re: can't access data

Handy1 — Mon, 02 Jan 2023 15:15:44 GMT

@20205 @You can also try and reset network setting , make sure it’s set to Telus network

Re: can't access data

HALIMACS — Mon, 02 Jan 2023 15:19:02 GMT

@20205

Check your devices APN settings and adjust as accordingly whether Android or iPhone.

https://www.publicmobile.ca/en/on/get-help/articles?q=Apn+settings

Re: can't access data

Yummy — Mon, 02 Jan 2023 15:29:26 GMT

Reboot your phone. Try your SIM in another phone to eliminate SIM issues.

Does your account says Active? Other services work as expected?

Re: can't access data

softech — Mon, 02 Jan 2023 15:35:53 GMT

@20205 I guess it was working before and just not working since renewal?

Try to reboot your phone once

and if check if you have any data usage limit set on your device. On Android , there is such setting on the Mobile Data page. Please check and disable it

If it still does not work, try to put your PM sim card in another phone to test as well