topic Re: 4 g speed not 100mb/s in Get Support

4 g speed not 100mb/s

nickm1 — Mon, 02 Jan 2023 05:12:33 GMT

Hello, my plan says my data speed is 4g (100mb/s) but when I do a speed test it shows 3 mb/s in fair reception.

CURRENT PLAN

$40
15 GB
data at 4G Speed

• 30-day plan
• Unlimited Canada-wide Talk
• Unlimited International Text

softech — Mon, 02 Jan 2023 05:16:25 GMT

@nickm1 when did you make the plan change the speed change needs 48 hours before the new speed will come

if it has not been 48 hours yet, please wait the full 48 hours

if it has been 48 hours, make sure your Preferred network is set to Automatic or 4G or LTE and try to test again in different area of the town

Chrissyrioux12 — Mon, 02 Jan 2023 13:07:53 GMT

Also when in doubt do a bar restart of your phone