topic Re: Need PUK Number in Get Support

Need PUK Number

MistyJade — Mon, 02 Jan 2023 04:21:35 GMT

Need PUK number

Re: Need PUK Number

computergeek541 — Mon, 02 Jan 2023 04:21:19 GMT

@MistyJade wrote:

Need PUK number

Please note that the member name that you tagged (Moderator) isn't a moderator of any kind. For your SIM card's PUK, you will you need to submit a ticket using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Need PUK Number

softech — Mon, 02 Jan 2023 04:21:36 GMT

@MistyJade what was the exact error message?

there are different PUK. could be a SIM card PUK if you have been using SIM PIN. Or could be a device PUK if the phone has never been used on PM network.

Depends on the error, you will need to ask the PUK from difference sources

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: Need PUK Number

MistyJade — Mon, 02 Jan 2023 04:24:43 GMT

Its a samsung and says SIM card locked. Enter PUK.

Re: Need PUK Number

computergeek541 — Mon, 02 Jan 2023 04:26:59 GMT

@MistyJade wrote:
Its a samsung and says SIM card locked. Enter PUK.

This means that you will need to ask a Public Mobile CSA for this code. This isn't something that Samsung would be abe able to assist with.

Re: Need PUK Number

softech — Mon, 02 Jan 2023 04:27:13 GMT

@MistyJade have you been using a SIM PIN for protection?

if the phone was used on PM network (or Telus network before), then i will message PM support for the sim card PUK:

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there