topic Re: Holiday Promo in Get Support

Holiday Promo

S2art — Sun, 01 Jan 2023 23:03:30 GMT

I did not receive a text for the More is Merrier holiday rewards. How do I get the rewards?

Re: Holiday Promo

dabr — Sun, 01 Jan 2023 20:37:40 GMT

@S2art You'll need to contact support via chatbot and hopefully they still have some goodwill left to share with you.. Here's a link to chatbot: https://www.publicmobile.ca/en/on/get-help

Re: Holiday Promo

HALIMACS — Sun, 01 Jan 2023 20:37:45 GMT

@S2art

Per the original announcement, if you did not receive the text with the offered rewards, it was recommended to contact Public Mobile before the end of December.

Did you previously reach out to customer support staff to ask for the free rewards?

If you did not, it's likely you are out of luck. Sorry.

See details here:

More is Merrier with Public Mobile - Community

Re: Holiday Promo

softech — Sun, 01 Jan 2023 20:39:40 GMT

@S2art technically it expired yesterday, you might be a bit late

but try your luck, open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Holiday Promo

Handy1 — Sun, 01 Jan 2023 20:41:04 GMT

@S2art @I’m afraid you miss the deadline dec31/2022 unfortunately, the good news thou is that pm always has new and exciting promotions year round .

Re: Holiday Promo

dabr — Sun, 01 Jan 2023 20:41:29 GMT

@HALIMACS No offense, but I hope you're wrong about OP being out of luck.. 😊

Re: Holiday Promo

HALIMACS — Sun, 01 Jan 2023 20:46:52 GMT

I'd be surprised @dabr that PM would grant an exception UNLESS the OP could demonstrate an attempt to reach a CSR prior to the end of day, December 31.

Like either a ticket number or a Private Message to CS_Agent.

Hope they did... we can always hope.

Re: Holiday Promo

dabr — Sun, 01 Jan 2023 20:56:35 GMT

@HALIMACS I believe in the last few years PM has been generously allowing a few days of grace period after Dec. 31st deadline has passed, but it's possible PM has changed policy with a final cut-off date now, however, as you said, we can hope OP (and others) aren't out of luck.

Also hopefully, @S2art will update their post as to what the response is from CSA's too.

Re: Holiday Promo

computergeek541 — Mon, 02 Jan 2023 04:10:20 GMT

Re: Holiday Promo

S2art — Fri, 06 Jan 2023 23:56:29 GMT

This has been solved!

My notifications were deactivated on my account (to avoid spam ads from bad users), this was the most likely reason for not receiving the text. A Support Agent was able to add the holiday promo after re-enabling my notifications.

Thanks for everyones input..!

Re: Holiday Promo

HALIMACS — Sat, 07 Jan 2023 00:33:26 GMT

@S2art

Interesting.

So if a customer asked Public Mobile to disable notifications, and they did not get the promotional text, all they have to do is ask PM after the fact and they will apply.

Thanks for sharing! Hope others get it too if in the same situation!!!

Re: Holiday Promo

dust2dust — Sat, 07 Jan 2023 00:40:20 GMT

@HALIMACS- I think the person who replies with the stop brings it on themselves. You said stop. You made your bed. No more goodies for you. But I don't run the place. 🙂

Re: Holiday Promo

hTideGnow — Sat, 07 Jan 2023 00:44:50 GMT

I think you can use "unstop" to opt in again.

Re: Holiday Promo

HALIMACS — Sat, 07 Jan 2023 02:08:17 GMT

Oh, I completely agree, @dust2dust

OP must've reached an overly empathetic CSA.

But they also opened the door for EVERYONE in the same situation to get the same benefit.

So all you folks who unsubscribed to all notifications - if you didn't get the More the Merrier notification, just contact a CSA to get.

😯