topic Re: phone number in Get Support

phone number

kalvinator77 — Mon, 02 Jan 2023 00:20:23 GMT

didn't receive my phone i ordered dec 19th charged my master card $44.85....is there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.

Re: phone number

Handy1 — Mon, 02 Jan 2023 00:21:57 GMT

@kalvinator77 @You try contacting a agent to get this resolved

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: phone number

walker1 — Mon, 02 Jan 2023 00:27:10 GMT

@kalvinator77

Sorry, there's no phone number for you to call about your problem.

You'll have to reach out to a Customer Support Agent to get help with that problem.

Use the Chatbot Simon to get a service ticket started. The link is at the bottom of this page.

If you have trouble using the Chat Bot Simon, you can also send a private message to CS_Agent

Re: phone number

HALIMACS — Mon, 02 Jan 2023 01:12:58 GMT

That's not too hard to imagine, @kalvinator77

Even SIM cards take 5-15 days to be received.

On top of that, there were/are 2 holiday periods in the past 2 weeks which impact delivery times.

Re: phone number

softech — Mon, 02 Jan 2023 01:18:15 GMT

@kalvinator77 phone order generally take a week or two for delivery. With the holiday break, it could be delayed. But you should be able to get it this week

Yes, open ticket with PM support as advised. But Chatbot has problem with CPO type of ticket,, so, please direct message support with the order number instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there