topic Re: SIM Card in Get Support

SIM Card

Rob17 — Sun, 01 Jan 2023 19:44:20 GMT

Phone is saying SIM card is invalid

Re: SIM Card

softech — Sun, 01 Jan 2023 19:46:27 GMT

Hi @Rob17

give us more info.

is that a new SIM card? New phone? or new activation?

did you try your sim card in another phone to confirm if it is sim card or phone?

if you just activated with PM, then it could be a sim card provisioning issue. Open ticket with PM support using chatbot and they can fix that quickly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM Card

BKNS27 — Sun, 01 Jan 2023 19:48:17 GMT

@Rob17

Did you stopped payment for +90 days?

If suspended for 90 days, your account will be closed, SIM will be dead and your number will be lost.

Re: SIM Card

hTideGnow — Sun, 01 Jan 2023 19:50:29 GMT

HI @Rob17 did you just joined PM?

Try to reseat the sim card

and Try your sim in another phone

Re: SIM Card

HALIMACS — Sun, 01 Jan 2023 20:24:11 GMT

@Rob17

If you just acquired the SIM card through this site, at a TELUS, Koodo, or Mobile Klinik location, in order to make it 'valid' you need to click Activate above or here

Make sure before you do this to:

have a payment card ready (VISA, MC, American Express, or visa/mc debit card)
choose what e-mail address you want as your username
get a referral code from a friend or someone you know on this service
if moving from another provider, have their account number on hand during the activation to successfully port (move) your number from there to here.