topic Re: Can’t access my account in Get Support

Can’t access my account

JacobHoy — Sun, 01 Jan 2023 17:06:48 GMT

Have reset my password multiple time still can’t login to my account. How can I get access? Need to close this account, but want to port my number to new carrier.

Re: Can’t access my account

hairbag1 — Sun, 01 Jan 2023 17:09:38 GMT

Your account will close automatically, once you've successfully ported away from PM.

Re: Can’t access my account

JacobHoy — Sun, 01 Jan 2023 17:12:46 GMT

In order to port number I need my account number. How do I find that if I can’t login to my account?

Re: Can’t access my account

Handy1 — Sun, 01 Jan 2023 17:13:35 GMT

once you port your number it will automatically cancel your account .. also you will need to know your account number to port to a new carrier ….you can try to log back in incognito mode/ private mode there’s been cache issues

Re: Can’t access my account

softech — Sun, 01 Jan 2023 17:16:31 GMT

@JacobHoy is your account still active? you have not ported out your number yet, right?

If Reset Password does not work, open ticket with PM support using Chatbot and they will reset it for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once the password is reset , use Incognito mode to try to login

Once you get the access back, you can get the account number from the Profile page there

https://selfserve.publicmobile.ca/en/account/my-profile

Re: Can’t access my account

Yummy — Sun, 01 Jan 2023 17:24:03 GMT

After resetting password wait 20 min and try again.

If if still does not work, contact agent to reset your accees.

Re: Can’t access my account

HALIMACS — Sun, 01 Jan 2023 17:41:15 GMT

@JacobHoy

If you still have the "Welcome to public mobile" e-mail you may have received on activation, the account number is the long number embedded in the "TO" field of the e-mail. It begins with a 1, followed by several zero's, then 6 or 7 digits.

That's the number your new provider will require for smooth porting there.

If you didn't have auto-pay setup on the PM account, no need to access the account at all.

You're good to go!!!