topic Re: Transfering from fido in Get Support

Transfering from fido

vparhizi — Wed, 04 Jan 2023 15:44:14 GMT

I'm transferring from fido, but talk doesn't work. I met this message when I want to make a call:

Mobile network not available.

I recieved the message for transfering 3 days ago from fido and I answered YES I want to transfer. But now I have a problem with my call. Please help me.

Re: Transfering from fido

Handy1 — Sun, 01 Jan 2023 15:46:36 GMT

Did your restart your phone ?

Re: Transfering from fido

Handy1 — Sun, 01 Jan 2023 15:48:22 GMT

Also are your network setting set to public mobile

Re: Transfering from fido

Yummy — Sun, 01 Jan 2023 15:49:48 GMT

Restart your phone.

Confirm your PM account is active and confirm what number you have there.

Re-seat your SIM card (remove, wait few min and put it back).

Try your SIM in another phone.

Re: Transfering from fido

HALIMACS — Sun, 01 Jan 2023 15:50:05 GMT

@vparhizi

It's possible your port failed, or requires assistance from PM Staff.

First try:

rebooting device
resetting network connections
toggling airplane mode on/off
removing and reinserting the SIM card

If after that, still problems with all services working, contact CSA.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Transfering from fido

softech — Sun, 01 Jan 2023 15:50:09 GMT

@vparhizi do you see your phone showing it connected to PM? any error message on the phone status bar on to? any signal bars?

it sounds like it is a sim card provisioning issue. Should be an easy fix for PM Support. You just need to engage them, Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there