topic Re: Trying to claim free bonus 2gb gift on Dec 31 in Get Support

Trying to claim free bonus 2gb gift on Dec 31

frenchonion — Sun, 01 Jan 2023 01:51:28 GMT

Tried to claim free one time gift of 2gb free data and 500 intl minutes by replying to the text msg with YES2. Sent the reply on Dec 31 around 8:20pm Est and it replied that it looks like the offer has expired. No bonus data was added to my account. The promo should work until end of Dec 31.

Re: Trying to claim free bonus 2gb gift on Dec 31

Quigley — Sun, 01 Jan 2023 01:56:19 GMT

@frenchonion

You should ask a Customer Support Agent to add those holiday gifts to your account manually.

Use the Chat Bot Simon to get a service ticket started first.

If you have trouble getting a service ticket started, you can also send a private message to CS_Agent to ask for those holiday gifts to be added to your account manually.

Re: Trying to claim free bonus 2gb gift on Dec 31

kathrynlgreen — Sun, 01 Jan 2023 01:55:13 GMT

Same thing happened to me! It’s still Dec 31 here, and the offer should be available till midnight unless otherwise stated.

Re: Trying to claim free bonus 2gb gift on Dec 31

Quigley — Sun, 01 Jan 2023 01:57:42 GMT

@kathrynlgreen

You should probably reach out to a Customer Support Agent and ask them to add those holiday gifts to your account manually.

Re: Trying to claim free bonus 2gb gift on Dec 31

JK8 — Sun, 01 Jan 2023 02:00:28 GMT

@frenchonion

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Trying to claim free bonus 2gb gift on Dec 31

Quigley — Sun, 01 Jan 2023 02:01:38 GMT

@frenchonion

Try logging into your account using a browser in incognito or private mode instead.

Then refresh your overview page using the little circular refresh wheel.

Maybe the holidays gifts were added and you were looking at old cached information before.

Re: Trying to claim free bonus 2gb gift on Dec 31

darlicious — Sun, 01 Jan 2023 02:19:17 GMT

@frenchonion

Best you can do is submit a ticket or send a private message with your account verification info and ask for the holiday gifts to be applied. Be forewarned I have been waiting over 5 hours for a reply so cross your fingers and hope for the best.

Re: Trying to claim free bonus 2gb gift on Dec 31

Quigley — Sun, 01 Jan 2023 02:30:06 GMT

Hopefully the OP took the earlier advice and only has to wait for four hours for a reply. That's still pretty rough though.

Re: Trying to claim free bonus 2gb gift on Dec 31

Kren0m — Sun, 01 Jan 2023 02:50:46 GMT

I never received a text and coming on here to find out why and get customer service has been nothing short of a nightmare. Every time I click on the chat bot your website logs me off.

Re: Trying to claim free bonus 2gb gift on Dec 31

softech — Sun, 01 Jan 2023 02:52:53 GMT

@Kren0m wrote:
I never received a text and coming on here to find out why and get customer service has been nothing short of a nightmare. Every time I click on the chat bot your website logs me off.

@Kren0m No nightmare this time, just open ticket with PM Support using direct message then.

Yes, message PM support using the link below now and they will add the bonus back to your account:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Trying to claim free bonus 2gb gift on Dec 31

darlicious — Sun, 01 Jan 2023 02:57:28 GMT

@Kren0m

Have you tried texting YES2 to 4911?

Re: Trying to claim free bonus 2gb gift on Dec 31

Kren0m — Sun, 01 Jan 2023 03:04:16 GMT

Apparently they really don't want to gift me anything.

Re: Trying to claim free bonus 2gb gift on Dec 31

darlicious — Sun, 01 Jan 2023 03:13:24 GMT

@Kren0m

Several of the accounts I manage got that message starting yesterday. Just make sure you send a message or submit a ticket to customer support before midnight eastern and they can play catch up!

Re: Trying to claim free bonus 2gb gift on Dec 31

Kren0m — Sun, 01 Jan 2023 03:16:03 GMT

I am in communication with a CS_Agent now thanks. Very quick to respond thankfully.

Re: Trying to claim free bonus 2gb gift on Dec 31

darlicious — Sun, 01 Jan 2023 03:25:56 GMT

@Kren0m

Would you mind telling them to answer my messages?

Re: Trying to claim free bonus 2gb gift on Dec 31

softech — Sun, 01 Jan 2023 03:28:53 GMT

@darlicious wrote:
@Kren0m
Would you mind telling them to answer my messages?

@darlicious Uber them a 🍾 🙂

Re: Trying to claim free bonus 2gb gift on Dec 31

Kren0m — Sun, 01 Jan 2023 03:29:42 GMT

Did you open a ticket and verify your account? That's what I did.
I'm sure the 1 person working New Years Eve is being swamped with tickets right now.

Re: Trying to claim free bonus 2gb gift on Dec 31

Kren0m — Sun, 01 Jan 2023 03:37:58 GMT

If I had the money I would do that, I know how much it sucks to deal with a hoard of angry customers due to someone else's mistake. Unfortunately I don't have the money and If I did I probably wouldn't be using Public Mobile in the first place. So in my opinion it should fall on the bosses and supervisors who do no tangible work yet make 5 times more than the people who do do all the work, especially on New Years Eve..

Re: Trying to claim free bonus 2gb gift on Dec 31

darlicious — Sun, 01 Jan 2023 04:22:58 GMT

@softech

Still nothing?!!

Re: Trying to claim free bonus 2gb gift on Dec 31

softech — Sun, 01 Jan 2023 04:34:21 GMT

@darlicious Tomorrow is a better day ... and a better year!!!