topic Re: Why was my plan not automatically upgraded? in Get Support

Why was my plan not automatically upgraded?

Kren0m — Sun, 01 Jan 2023 07:31:10 GMT

I am feeling ripped off here...

And if I manually upgrade do I lose all my current bonuses and add-ons or do they carry over?

Re: Why was my plan not automatically upgraded?

Quigley — Sun, 01 Jan 2023 04:23:57 GMT

If you do a plan change, you should probably keep your add ons , unless you got them with an activation promotion for like 12 months or something like that.

Plans here don't get upgraded automatically. It's up to the customer to see what plans are available and schedule a plan change yourself.

Re: Why was my plan not automatically upgraded?

mimmo — Sun, 01 Jan 2023 04:23:01 GMT

Setup a plan change for next renewal. You will keep everything, unless you signed up with a promo that had a stipulation of losing something with plan changes ie $5/ off for x months or xmb data for y months

Re: Why was my plan not automatically upgraded?

softech — Sun, 01 Jan 2023 04:23:18 GMT

@Kren0m yes, you are on the old $40 plan. Although the price is the same, technically they are different plans and PM won't automatically change the plan for you

if you are on the old $40 5GB plan, make a plan change using Change plan on renewal date. Yes, use that option and DO NOT use Change plan now unless you need the extra data now. Change plan now will allows PM to charge you now and remaining days and data on the current cycle will be forfeited

Will you use any bonus? NO. the only bonus you might loss is if you have an activation bonus, like this 2GB for xx months month offer when you activated. If you don't have that, then no worry, you are not losing any of your reward or so

Re: Why was my plan not automatically upgraded?

treefrog — Sun, 01 Jan 2023 04:27:41 GMT

@Kren0m

Maybe click on the little arrows at the bottom and schedule a change plan on next renewal to the $40/15gb plan?

Re: Why was my plan not automatically upgraded?

Shutdown — Sun, 01 Jan 2023 05:01:09 GMT

You got ripped off because you can get the $40/15gb plan scroll down below the $40/5gb LTE plan. I'm not sure how much longer it'll stay.

Re: Why was my plan not automatically upgraded?

Kren0m — Sun, 01 Jan 2023 05:20:34 GMT

@treefrog @Shutdown What does this mean exactly? Does this mean I will no longer be eligible for Holiday Offers?

Re: Why was my plan not automatically upgraded?

softech — Sun, 01 Jan 2023 05:22:52 GMT

@Kren0m wrote:
@treefrog @Shutdown What does this mean exactly? Does this mean I will no longer be eligible for Holiday Offers?

@Kren0m you will still receive your Holiday offers (the December bonus). this just mean no other promo or offers can stack on, but there is no other promos/offers going on now anyway

So, feel free to schedule a change on next renewal