topic Re: Resend request to port number in Get Support

Resend request to port number

lyonsj2 — Sat, 31 Dec 2022 22:01:02 GMT

I need PM to resend request to virgin mobile to authorize port my number. How do I get them to resend?

Re: Resend request to port number

Meow — Sat, 31 Dec 2022 22:03:27 GMT

Porting to PM?

Try to transfer phone number again.

Re: Resend request to port number

walker1 — Sat, 31 Dec 2022 22:03:07 GMT

@lyonsj2

Check out your mailbox I'll send you a phone number to call.

Re: Resend request to port number

HALIMACS — Sat, 31 Dec 2022 22:23:22 GMT

@lyonsj2

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Then make sure to place your prior provider SIM card in device, await text for port authorization, reply "YES", then replace with your newly activated Public Mobile SIM card.

Reboot your device, and you should be good to go.

Re: Resend request to port number

computergeek541 — Sun, 01 Jan 2023 02:10:12 GMT

unnecessary repetition

Re: Resend request to port number

computergeek541 — Sun, 01 Jan 2023 02:33:36 GMT

@Meow wrote:
Porting to PM?
Try to transfer phone number again.

When a customer has already requesed number porting, the customer woudln't be able to go into Self Serve to request it again.

Re: Resend request to port number

Meow — Sun, 01 Jan 2023 03:29:19 GMT

@computergeek541 wrote:
When a customer has already requesed number porting, the customer woudln't be able to go into Self Serve to request it again.

Oh?! You are saying @computergeek541 account if flagged for closing or is in a process of closing and customer has no more access to it even though porting did not work as expected?

Re: Resend request to port number

computergeek541 — Sun, 01 Jan 2023 07:25:10 GMT

@Meow wrote:
@computergeek541 wrote:
When a customer has already requesed number porting, the customer woudln't be able to go into Self Serve to request it again.
Oh?! You are saying @computergeek541 account if flagged for closing or is in a process of closing and customer has no more access to it even though porting did not work as expected?

The customer arlready tried to port the number, I am assuming, to Public Mobile. For some reason that didn't work. When you said that the customer could try to port the number again, a screenshot was then posted of a Self Serve account. I'm trying to say that a broken number broken number porting request can't be fixed by going into Self Serve and trying again.