topic Need to add more US roaming Data but can’t… in Get Support

Need to add more US roaming Data but can’t…

zrussell — Sun, 01 Jan 2023 01:14:54 GMT

Hello! I’m in the US and need to add more data - but have already bought all the available amounts (1gb, 500, 250) - and now none are available to purchase. Please help!

Re: Need to add more US roaming Data but can’t…

Quigley — Sun, 01 Jan 2023 01:20:40 GMT

@zrussell

You'll have to get help with that from a Customer Support Agent, if you're trying to get the exact same one.

Use the Chat Bot Simon to get a service ticket started first.

The link is at the bottom of this page.

If you have trouble getting a service ticket started, you can also send a private message to CS_Agent for help with that too.

Re: Need to add more US roaming Data but can’t…

DDM69 — Sun, 01 Jan 2023 01:23:30 GMT

One will have to totally expire before you can add another. Are you sure you added a US add on and not something else?

Re: Need to add more US roaming Data but can’t…

HALIMACS — Sun, 01 Jan 2023 01:22:59 GMT

You should contact support staff, @zrussell

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Need to add more US roaming Data but can’t…

softech — Sun, 01 Jan 2023 01:29:39 GMT

@zrussell did you try to use Incognito mode to access My Account?

And if you already bought the the data and you need to repurchase before the 10 days expiry , you will need PM Support's help to re-buy of that.