https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928483#M637940 <P>When you are in self-serve,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/271271">@Missamberneil</a>&nbsp;, click the little yellow area for a refreshed version of the page.</P><P>&nbsp;</P><P>You're likely viewing a cached version of the page - Public Mobile's self-serve site has horrible caching issues whereby it displays outdated information from last login's.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1672528600308.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/74985i702D9AFD0F43F7CD/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_0-1672528600308.png" alt="HALIMACS_0-1672528600308.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 31 Dec 2022 23:16:42 GMT HALIMACS 2022-12-31T23:16:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928478#M637936 <P>I changed my plan to $15/month. I checked my online banking and I was charged $15. However when I go online to check my publicmobile account it says I still have my $35/month plan. What is going on?! I'm worried because I cannot afford 2 plans!</P> Sat, 31 Dec 2022 23:11:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928478#M637936 Missamberneil 2022-12-31T23:11:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928480#M637938 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/271271">@Missamberneil</a>&nbsp;</P><P>Try logging into your account using a browser in incognito or private mode instead.</P><P>&nbsp;</P><P>When login into your account, refresh your overview page using the little circular refresh wheel.</P><P>&nbsp;</P><P>You were probably looking at old cached information before.</P> Sat, 31 Dec 2022 23:16:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928480#M637938 Quigley 2022-12-31T23:16:57Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928483#M637940 <P>When you are in self-serve,&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/271271">@Missamberneil</a>&nbsp;, click the little yellow area for a refreshed version of the page.</P><P>&nbsp;</P><P>You're likely viewing a cached version of the page - Public Mobile's self-serve site has horrible caching issues whereby it displays outdated information from last login's.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_0-1672528600308.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/74985i702D9AFD0F43F7CD/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_0-1672528600308.png" alt="HALIMACS_0-1672528600308.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 31 Dec 2022 23:16:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928483#M637940 HALIMACS 2022-12-31T23:16:42Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928487#M637944 <P>It worked thank you!!</P> Sat, 31 Dec 2022 23:24:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Changed-my-plan-but-my-profile-online-isn-t-updated/m-p/928487#M637944 Missamberneil 2022-12-31T23:24:50Z