topic Re: security - calls from account not mine in Get Support

security - calls from account not mine

justfine — Sat, 31 Dec 2022 22:22:29 GMT

there are calls on my account history that I did not make and were made while my phone was turned off.

I have been unable to submit a report to a customer service agent as the login verification on that page failed on 3 attempts and I am unable to access old enough account history to use the account verification option for the failed verification.

I am hoping that service agent can contact me to discuss!

Re: security - calls from account not mine

Hollister — Sat, 31 Dec 2022 22:23:46 GMT

@justfine

These calls could be your voicemail.

Re: security - calls from account not mine

softech — Sat, 31 Dec 2022 22:25:04 GMT

@justfine are the numbers end with 4001 or 4002? If that is the case, NO WORRY. They are just VM number

When someone called you and routed to the VM because didn't reach you, it will still record as a call from your phone on the Usage log. So, those are calls forwarded to VM, no need to worry

Just in case you still want to open a ticket, please direct message PM support since you tried Chatbot and didn't work:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: security - calls from account not mine

justfine — Sat, 31 Dec 2022 22:27:28 GMT

thank-you, I get it now 🙂

Re: security - calls from account not mine

justfine — Sat, 31 Dec 2022 22:30:12 GMT

it is confusing because these were "outgoing" calls, not incoming; I would have guessed it was the VM if they were incoming...

Re: security - calls from account not mine

walker1 — Sat, 31 Dec 2022 22:33:43 GMT

@justfine

Those VM phone numbers show up if you call your VM yourself from your mobile phone or if a missed call is redirected to your VM.

Now you know.