topic Re: My Add-on is not activating in Get Support

My Add-on is not activating

trixie56 — Sat, 31 Dec 2022 20:22:03 GMT

Hi, I just purchased a 10 day add-on for US as I am visiting the US right now. I have previously purchased the same package for the past 10 days which I had no trouble with but has expired and I require an additional 10 days. PLEASE HELP

Re: My Add-on is not activating

softech — Wed, 04 Jan 2023 05:20:15 GMT

@trixie56 are you buying the exact same roaming addon? if you are , you need to wait 24 hours before you can re-buy the same addon (I know, it's a weird system)

If the transaction has not gone through yet, you can buy a different roaming add-on, or you need to open ticket with PM Support to have them re-buy for you without the wait

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My Add-on is not activating

walker1 — Sat, 31 Dec 2022 20:33:00 GMT

@trixie56

If you're trying to buy the exact same roaming add on, you'll have to get help from a Customer Support Agent, by using the Chat Bot Simon to get a service ticket started first.

If you want to buy a different roaming add on, then you should be able to get it yourself from inside your account.

Re: My Add-on is not activating

trixie56 — Sat, 31 Dec 2022 20:36:59 GMT

Thank you so much for the info. Good to know, just too late....... 😞

Also, I will submit a Chatbot for sure.

Happy New Year!