topic Re: Phone in Get Support

Phone

Public5574 — Sat, 31 Dec 2022 17:58:11 GMT

I bought a new phone from public mobile and I noticed that the pictures it takes are poor quality but I was just going to live with it, but now my bank says that they can't read the checks because they're too blurry. I have tried taking pictures and resubmitting it but I got the same message saying it's too blurry. Looks like I'm going to have to return this phone. Do you know if that's possible or how I go about doing that ?

Re: Phone

softech — Sat, 31 Dec 2022 17:59:48 GMT

@Public5574 All PM CPO phones come with 30 days return or 1 year warranty.

If you need to return it and it is within 30 days, open ticket with PM support using direct message and provide them your order number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone

BKNS27 — Sat, 31 Dec 2022 18:23:15 GMT

@Public5574

There is a 30 day refund policy and 1 year warranty but try checking the Camera settings if it is on Auto HDR on iPhones or FHD on androids.

Just contact a CS_Agent for a CPO return by creating a ticket on SIMon Chatbot at the bottom of page or private message them on the envelope icon above.

Re: Phone

Yummy — Sat, 31 Dec 2022 18:17:51 GMT

Unfortunately these phones are not 'new'. They are certified pre-owned phones so YMMV.

PM offers 30 days money back guarantee and 1 year of warrantly.

If you are not happy with the phone, contact agent for instructions how to return or repair.

Re: Phone

CountyDownIeUk — Sat, 31 Dec 2022 18:45:21 GMT

Cameras in phones usually remain in good condition.

What phone and model is it?