topic Changing providers in Get Support

Changing providers

Britt4 — Sat, 31 Dec 2022 18:15:02 GMT

How do I transfer my current public mobile phone number to a new sim with a different provider?

Re: Changing providers

Dunkman — Sat, 31 Dec 2022 18:19:29 GMT

You would need to start the porting process form your new provider. Your new provider will need the folloiwing information: PM phone number, PM account number and account holder name. Keep your PM SIM card in your phone to receive port request text. Answer yes and it should take 1-2 hours for porting to be done.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/port-fraud-protection

Re: Changing providers

BKNS27 — Sat, 31 Dec 2022 18:21:12 GMT

@Britt4

Just go to the other carrier and open a new plan but leave the PM SIM in your phone then confirm with YES that you are porting your number over.

Re: Changing providers

Yummy — Sat, 31 Dec 2022 18:23:58 GMT

Open account at other provider.

Initiate number transfer at other provider.

Keep PM SIM in your phone and reply Yes within 90 min after receiving SMS form PM.

Both account have to be active.

In a few hours transfer will be completed (hopefully). Still do not discard PM SIM in case there are porting problems.

Re: Changing providers

softech — Sat, 31 Dec 2022 18:26:27 GMT

@Britt4

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page

https://selfserve.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Then activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)