topic Re: Holiday rewards message not received in Get Support

Holiday rewards message not received

eljassine — Sat, 31 Dec 2022 21:25:29 GMT

Hello folks,

I have not received the holiday rewards message.

As others suggested, I have tried the chatbot but couldn't open a support ticket.

Thanks

Handy1 — Sat, 31 Dec 2022 17:17:36 GMT

@eljassine @First try texting YES2 4911 of that doesn’t work for you try my bottom link and have agent apply it manually for you @eljassine

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

dust2dust — Sat, 31 Dec 2022 17:18:06 GMT

Since you've done some reading have you then tried to send a private message?

What was the problem starting a ticket? I've had more success using the pin method rather than the login method.

softech — Sat, 31 Dec 2022 17:18:07 GMT

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you.

Please open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there