topic Re: No PIN number in Get Support

No PIN number

MaryDesjardins — Sat, 31 Dec 2022 16:32:27 GMT

Hello,

I want to cancel my plan because I am not using the phone for 2 months. I called my cell phone at *611 and was asked to type in the PIN number. Unfortunately I do not remember it. Is there any other way that I can prove my identity?

Please contact me via private message. I can tell you my cell phone number. And you can check the phone usage. I can also show you the proof of payment by my credit card bill. Thanks.

Re: No PIN number

hairbag1 — Sat, 31 Dec 2022 16:34:12 GMT

Just don't pay / renewal and your account will deactivate after 90 day.

Re: No PIN number

softech — Sat, 31 Dec 2022 16:34:38 GMT

@MaryDesjardins do you remember your My Account login ? You can login to MY Account to change the PIN and/or disable Autopay. Once autopay is disabled, PM won't charge you further and 90 days later, your account will be close

If you forgot your My Account login, either reset it there with the link or open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No PIN number

Handy1 — Sat, 31 Dec 2022 16:36:27 GMT

@MaryDesjardins @Try logging in again in incognito , go to payments manage auto pay and remove the credit card info and you won’t be charged again .additionally if you want to keep your same phone number just port it out to a new carrier and that will automatically cancel your account