topic Re: Holiday Bonus in Get Support

Holiday Bonus

Yumyum1 — Sat, 31 Dec 2022 21:29:16 GMT

I received a text for my holiday bonus which expires Jan.31, 2022. I replied YES2 today (Jan.31) and received a message the offer has expired. What's up?

Re: Holiday Bonus

softech — Sat, 31 Dec 2022 15:45:02 GMT

@Yumyum1 it should expire Dec 31, 2022 🙂

no worry, this is the Christmas bonus everyone will get. Please open ticket with PM Support and they will add the bonus back to your account:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Holiday Bonus

Quigley — Sat, 31 Dec 2022 15:46:16 GMT

@Yumyum1

You should probably reach out to a Customer Support Agent and ask them to add those holiday gifts manually to your account.

Use the Chat Bot Simon to get a service ticket started first.

Re: Holiday Bonus

Handy1 — Sat, 31 Dec 2022 15:46:46 GMT

@Yumyum1 @You will need agents help to have the bonus manually applied

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Holiday Bonus

HALIMACS — Sat, 31 Dec 2022 15:50:51 GMT

@Yumyum1

Public Mobile kinda messed up the timing of the expiry of this offer - you have until the end of day today.

Try logging into your self serve account, after clearing cache and cookies, and opening an incognito tab.

You may very well see it there on the right side of the landing page.

If you do not, definitely contact customer support promptly.

Re: Holiday Bonus

hTideGnow — Sat, 31 Dec 2022 15:50:12 GMT

HI @Yumyum1 this is the holiday bonus running from Dec 1 to Dec 31 2022. Glad you come and ask before it expires. No need to worrry, it has not expired yet.

CS agent can add the bonus back to you quick, please open ticket with them

(Also, if you are on new rewards system Public Points, you will be eligible for another 1GB bonus. Please login to My Account and go to the Catalogue section and add the Free 1GB Holiday data bonus

To open ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Holiday Bonus

Yummy — Sat, 31 Dec 2022 15:50:37 GMT

Just contact agent to manually add bonus to your account.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Holiday Bonus

softech — Sat, 31 Dec 2022 15:55:15 GMT

haha @Yummy earlier, I thought you were the OP with the post Yum Yum Yummy 🙂