topic Re: Holiday bonus data in Get Support

Holiday bonus data

djembeaddict — Sat, 31 Dec 2022 21:34:13 GMT

I never received the text message to which I need to reply YES2 in order to receive free holiday data and it is currently December 31st. Who can I notify to receive my free holiday bonus data?

Re: Holiday bonus data

HALIMACS — Sat, 31 Dec 2022 14:08:10 GMT

Definitely contact the CSA's now as this expires end of today, @djembeaddict

After you have placed the support ticket (as outlined below), try texting YES2 to 4911, and if you receive the text back you were successful, you know it's been added.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Holiday bonus data

softech — Sat, 31 Dec 2022 14:07:04 GMT

@djembeaddict

If you have not try yet, send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you.

Please open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Holiday bonus data

Quigley — Sat, 31 Dec 2022 14:07:30 GMT

@djembeaddict

No problem.

You can ask a Customer Support Agent to add those holiday gifts to your account manually if you ask.

Use the Chat Bot Simon to get a service ticket started first.