topic Re: Chose wrong plan, how to change without being double charged? in Get Support

Chose wrong plan, how to change without being double charged?

Ppowless — Tue, 04 Jan 2022 19:55:46 GMT

I chose the wrong plan, I accidentally chose the 3gbs/90 days instead of the 9gbs/90 days plan I wanted. Is there anyway I can change the plan right now to the one I originally wanted? Would prefer not to wait 90 days to switch or pay $30 per gig of data I need. Thanks

Re: Chose wrong plan, how to change without being double charged?

NDesai — Sat, 11 Nov 2017 03:47:15 GMT

@Ppowless Send a private message to the Moderator_Team with your account details and an explanation. They will get back to you tomorrow. In the mean time, don't make any changes to your account.

Re: Chose wrong plan, how to change without being double charged?

Ppowless — Sat, 11 Nov 2017 03:48:21 GMT

Will do, If i select options to make a change it wants to charge me another $144. 😕

Re: Chose wrong plan, how to change without being double charged?

NDesai — Sat, 11 Nov 2017 03:51:09 GMT

@Ppowless wrote:
Will do, If i select options to make a change it wants to charge me another $144. 😕

Yes, since its a prepaid service, that "Change Now" option will charge you the full amount for the new plan and will not receive any credits for already paid plan. You will have to send a message to the mods.

Re: Chose wrong plan, how to change without being double charged?

Ppowless — Sat, 11 Nov 2017 03:51:04 GMT

Just sent! I'm assuming this mistake happens. Thanks for the quick reply.