topic Re: Profile Page Not Displaying Current Plan in Get Support

Profile Page Not Displaying Current Plan

KarinaMarie7 — Sat, 31 Dec 2022 02:59:41 GMT

My home profile page has switched back to displaying my old plan from last month.

Re: Profile Page Not Displaying Current Plan

Handy1 — Sat, 31 Dec 2022 03:01:09 GMT

@KarinaMarie7 try again incognito mode there are cache issues

Re: Profile Page Not Displaying Current Plan

walker1 — Sat, 31 Dec 2022 03:03:22 GMT

@KarinaMarie7

Try logging into your account using a browser in incognito or private mode instead.

Your probably looking at old cached information before.

Re: Profile Page Not Displaying Current Plan

softech — Sat, 31 Dec 2022 03:05:06 GMT

@KarinaMarie7

With this new site, you likely still reading off the cached version, so the Plan details you got was not up to date

An easy workaround is try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.