topic Re: No data on US Roam bundle in Get Support

No data on US Roam bundle

darkroast — Tue, 04 Jan 2022 19:55:44 GMT

Purchased a US roam bundle (call/text/250Mb data) for my wife's account last night. She is in the US this weekend and just told me she is getting text but no data. Any advice?

Re: No data on US Roam bundle

NDesai — Fri, 10 Nov 2017 23:51:46 GMT

@darkroast Is the add-on active in the self-serve account? If there was no available balance, you need to purchase the add-on twice. So check either add-on is added on the overview page or funds are sitting as Available Balance.

Re: No data on US Roam bundle

ShawnC13 — Fri, 10 Nov 2017 23:52:48 GMT

@darkroast, can she call? Did you do the two step process to purchase the addon? The first time you "purchase" it the money actually goes into available funds and you are required to "repurchase" the addon a second time to have it work. If you have done this login and verify that the addon is showing in the account if it is showing there then make sure data roaming is enabled (many people have this turned off from when you would get charged by old providers).

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Re: No data on US Roam bundle

darkroast — Fri, 10 Nov 2017 23:58:48 GMT

Thanks @NDesai and @ShawnC13. The add on shows up in the account and is active. Good point about the data roaming option on the phone. She has an Android - just trying to figure where this option is.

Re: No data on US Roam bundle

koimr1 — Sat, 11 Nov 2017 00:02:55 GMT

@darkroast wrote:
Thanks @NDesai and @ShawnC13. The add on shows up in the account and is active. Good point about the data roaming option on the phone. She has an Android - just trying to figure where this option is.

If it helps (and I say that because it's different between Android versions and manufacturers) on my phone it's in:

Settings->Wireless & Networks->More->Cellular networks->Data roaming

Re: No data on US Roam bundle

srlawren — Sat, 11 Nov 2017 00:07:02 GMT

Yeah many people have data roaming turned off out of habit/paranoid, even though with PM, being completely prepaid, there is no danger in leaving it on all the time.

Re: No data on US Roam bundle

darkroast — Sat, 11 Nov 2017 01:26:29 GMT

Thanks to all. Data roaming in the phone settings was disabled. Duh!

Re: No data on US Roam bundle

srlawren — Mon, 13 Nov 2017 07:15:45 GMT

@darkroast that would do it! Glad you got it sorted out.