topic Re: New Plan being changed in Get Support

New Plan being changed

clemmer88 — Fri, 30 Dec 2022 23:23:53 GMT

Last month I changed my plan from 3 g and 3 gb for $30 to the 15 gb and 4 g for $40. It was changed to 3g and 3 gb for $35. A week ago I went in and changed it again to the 15 gb and 4g for $40 and today I logged in and it had been changed again.

Today I changed it back to the 3g and 3 gb for $30. If it is changed again I'm not sure what I'm going to do

Re: New Plan being changed

Handy1 — Fri, 30 Dec 2022 23:25:08 GMT

@clemmer88 @Try again incognito mode there’s cache issues . It should be there for you

Re: New Plan being changed

softech — Fri, 30 Dec 2022 23:25:34 GMT

@clemmer88 you shouldn't be changing it back and forth

Did you use Change plan now or Change on renewal date? I hope you didn't use Change plan now or PM will be charging you immediately

Login to My Account again using Incognito mode and see what plan you are in now. Check payment history to confirm PM didn't charge you couple times

Re: New Plan being changed

walker1 — Fri, 30 Dec 2022 23:26:40 GMT

@clemmer88

Try logging into your account using a different browser in incognito or private mode instead.

Try again and you'll probably see the most recent information in your account.

Re: New Plan being changed

clemmer88 — Fri, 30 Dec 2022 23:42:00 GMT

renewal date

it changed my plan just not to what I chose

why would I go from 3 gb 3g $30 to 3 gb 3 g $35

Re: New Plan being changed

walker1 — Fri, 30 Dec 2022 23:43:52 GMT

@clemmer88

You should probably reach out to a Customer Support Agent to get help with that problem your having.

Use the Chat Bot Simon to get a service ticket started first.

Re: New Plan being changed

softech — Fri, 30 Dec 2022 23:43:58 GMT

@clemmer88 do you remember if you select Change Plan now?

and how many times PM charged you? Just once? or more?

Re: New Plan being changed

Handy1 — Fri, 30 Dec 2022 23:45:59 GMT

@clemmer88 @So are you able ? Then refresh page with the yellow spinner .also going from 3G/4G you can take up to 48 hour before you see a speed difference just a heads up there

Refresh page ^^^

Re: New Plan being changed

Meow — Fri, 30 Dec 2022 23:45:59 GMT

EVERY time you change plan NOW you will be charged new plan cost with no refunds nor cost adjustment.

To see which plan you currently have use incognito mode or below clues.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: New Plan being changed

hTideGnow — Fri, 30 Dec 2022 23:46:47 GMT

HI @clemmer88

honest, your situation is a bit complicated

open ticket with CS agent and get them to check:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New Plan being changed

walker1 — Fri, 30 Dec 2022 23:53:09 GMT

@clemmer88

Your better off, reaching out to a Customer Support Agent for help with that, like I suggested before.

Just use the Chat Bot Simon to get a service ticket started first.