topic Re: sim card not detected in Get Support

sim card not detected

Patswix — Fri, 30 Dec 2022 21:27:40 GMT

I recently purchased a Samsung galaxy a13 5g with Public Mobile and the sim card stopped being detected i did try in an other phone and it works.

any clues how to fix this i tried most of the solutions online with no success and im thinking of returning the phone 😞

thank you

Re: sim card not detected

Handy1 — Fri, 30 Dec 2022 21:30:10 GMT

@Patswix @Sounds like it. It could be the phone itself , if you need to return it you will need to submit a ticket

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: sim card not detected

softech — Fri, 30 Dec 2022 21:32:11 GMT

@Patswix Please try the other way, try to put another ACTIVE SIM card to see if the phone detect

Also, make sure you put the sim card the proper way (sorry, it happens to many customers before 🙂 )

If another active sim card also does not work, it would be a device issue and you will need to send the phone back or go back to the store and have them to try on another sim card

Re: sim card not detected

Meow — Fri, 30 Dec 2022 22:43:55 GMT

If SIM works in other phones but not yours it could be hardware failure in your phone.

You could try to blow dry air (not by mouth, air-cans work well) or gently brush away possible dust from SIM compartment with small (paint) brush. Look with flashlight for broken or bent contacts.

Finally try some other SIM know to be working in other phones in your phone to confirm it is a phone failure.

Re: sim card not detected

Patswix — Fri, 30 Dec 2022 23:01:11 GMT

thanks for all your replies ....im starting to wonder if the recent android 13 software update i installed might have something to do with it .

Re: sim card not detected

softech — Fri, 30 Dec 2022 23:02:55 GMT

@Patswix it likely not, but have you test with another active sim card to confirm if the sim slot is faulty?

you still have warranty and can ask for a exchange/repair easily?

Re: sim card not detected

Patswix — Fri, 30 Dec 2022 23:19:50 GMT

my sim works fine in other phone but i did the flashlight test ...hard to see in small slot 😞

how do i get an exchange / repair process started ?