topic Re: Number transfer in Get Support

Number transfer

Sylvie7 — Fri, 30 Dec 2022 20:17:48 GMT

I just activated my account 2 days ago…my old phone supplier released my number bit was not able to link it to my account at that time. I have another number bit really like to have my original own for obvious reasons…how do I do this?

Re: Number transfer

dabr — Fri, 30 Dec 2022 20:19:56 GMT

@Sylvie7 Did you miss the transfer text request and the old account is still active? Then keep the old SIM in your phone and I'll private message (check message box top right) you the Telus porting # and they will ask the old carrier to resubmit the transfer text which needs to be responded to within 90 minutes with a YES.

Re: Number transfer

softech — Fri, 30 Dec 2022 20:20:15 GMT

@Sylvie7 you sure it was not a problem with your old provider?

No worry, there is a number to porting support and you can talk to them and they will confirm what happened and advise

Please check your Community inbox, I will message you the number

Re: Number transfer

Yummy — Fri, 30 Dec 2022 20:29:40 GMT

If you did porting old number to PM, you should leave old SIM in a phone and reply Yes within 90 minutes in order for porting to work.