topic Re: Log in error to account in Get Support

Log in error to account

LG28 — Fri, 30 Dec 2022 15:32:30 GMT

I cannot log into my account. Only community. Will not allow me to reset my password as well

Re: Log in error to account

hycm53 — Fri, 30 Dec 2022 15:33:49 GMT

@LG28 wrote:
I cannot log into my account. Only community. Will not allow me to reset my password as well

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Log in error to account

Quigley — Fri, 30 Dec 2022 15:35:59 GMT

@LG28

Try logging into your account using a different browser in incognito or private mode instead.

Try again.

Re: Log in error to account

HALIMACS — Fri, 30 Dec 2022 15:39:28 GMT

@LG28

When logging in using mobile, if using chrome, once your saved credentials are populating the necessary fields, don't tap any further buttons and let the system automatically log you in.

Chrome has a way of doing this and if you tap anything after those credentials are populated, it will produce an error message and not allow you to log in.

Re: Log in error to account

Yummy — Fri, 30 Dec 2022 15:38:30 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Log in error to account

hTideGnow — Fri, 30 Dec 2022 15:40:08 GMT

HI @LG28 yes, Community and My Account are different system different login

if you are unable to login now and reset password , please work with CS agent for a password reset

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in error to account

LG28 — Fri, 30 Dec 2022 16:03:33 GMT

tried all that waiting on ticket

Re: Log in error to account

LG28 — Fri, 30 Dec 2022 16:04:24 GMT

tried all that not accepting anything