topic Re: Payment for my daughter's plan in Get Support

Payment for my daughter's plan

frenkeli — Fri, 30 Dec 2022 14:11:59 GMT

Is there any way to ask for a credit? My daughter switched to a different provider on the day of her monthly payment but she did not cancel her plan on time and my credit card was charged for one month's payment. How can ask to credit this amount, if possible? thank you in advance!

Re: Payment for my daughter's plan

Chrissyrioux12 — Fri, 30 Dec 2022 14:13:04 GMT

It’s non refundable sorry

Re: Payment for my daughter's plan

HALIMACS — Fri, 30 Dec 2022 14:23:14 GMT

It could be salvageable, @frenkeli

If your daughter moved to a TELUS provider (either TELUS or Koodo), there may be an opportunity to transfer the credit to either of their services as a gesture of loyalty.

This is because TELUS owns Koodo and Public Mobile.

If they're unwilling to do this, (or if she moved to a different mobile provider) claim a chargeback against the payment card on the basis that the payment was made at the time of finalizing the service and your daughter did not receive the benefit of services paid for. It's a stretch, but worth the effort.

EDIT: @frenkeli , if you need to reach out to Public Mobile to formally make this request, here's how:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Payment for my daughter's plan

computergeek541 — Fri, 30 Dec 2022 15:38:23 GMT

Re: Payment for my daughter's plan

Chrissyrioux12 — Tue, 10 Jan 2023 00:57:13 GMT

You can ask your credit card to reverse the charge for product not received