topic Re: Reset current Plan Renewal date in Get Support

Reset current Plan Renewal date

Denots710 — Fri, 30 Dec 2022 03:16:38 GMT

Is there any way I can reset my current plans renewal date for right now cuz I'm out of data and I got the money on there

🙏🙏🙏🥰

Re: Reset current Plan Renewal date

mimmo — Fri, 30 Dec 2022 03:19:37 GMT

Send a message to CSA agents via chat bot and ask them to renew your plan early.

Re: Reset current Plan Renewal date

softech — Fri, 30 Dec 2022 03:21:19 GMT

@Denots710

1. Fast way

you can make a plan change to any other plan DIFFERENT from your current one. Please use Change plan now option

2. Slower way

you have to open ticket with PM Support and ask them for an early renewal

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Reset current Plan Renewal date

mimmo — Fri, 30 Dec 2022 03:36:29 GMT

@softech it might be worth mentioning that if they do option 1 and they have a grandfathered plan (not in market) they will not be able to go back to their old plan once they change.

Re: Reset current Plan Renewal date

Denots710 — Fri, 30 Dec 2022 03:50:59 GMT

Yeah I have the $45 20 gig plan but I tried changing my plan to the $35 one but at my original reset date and then purchase the $45 plan and activate it right away it would get me all the way up to like the payment process and it would even say it worked but it doesn't work

Re: Reset current Plan Renewal date

softech — Fri, 30 Dec 2022 03:54:25 GMT

@Denots710

First check your credit card to assure PM has not charge you yet

try to login to My Account using Incognito mode

then check what your current plan is.

If it is the new plan, all good 🙂

If it is the old plan ($45 20GB) , try to change plan again. With Incognito mode now, it should work this time

(again, make sure PM has not charge you yet from your credit card before you proceed with another attempt of changing plan)

Re: Reset current Plan Renewal date

Denots710 — Fri, 30 Dec 2022 03:58:28 GMT

Yeah the chatbot was a dead end for me but I did send them direct message I appreciate all the help

Re: Reset current Plan Renewal date

computergeek541 — Fri, 30 Dec 2022 06:57:26 GMT

@Denots710 wrote:
Yeah the chatbot was a dead end for me but I did send them direct message I appreciate all the help

The chatbot could use improvement in better understanding customer issues and questions. Unfortunately, sending a private message to make the first contact with a customer support agent means that you will receive slower service due to a priority queing process. For furture, asking the chatbot to open a ticket will allow contact to made with Public Mobile.

Re: Reset current Plan Renewal date

Denots710 — Fri, 30 Dec 2022 05:20:41 GMT

Thanks alot for all the help. It's resets on the 31st I'm sure I can survive

Re: Reset current Plan Renewal date

dust2dust — Fri, 30 Dec 2022 05:28:14 GMT

Nobody suggested buying add-ons to tie you over until your renewal. Then what's left waits until it might be needed again.

Re: Reset current Plan Renewal date

Chrissyrioux12 — Fri, 30 Dec 2022 14:21:14 GMT

Can you add data through your rewards