topic Re: Phone Number + Plan in Get Support

Phone Number + Plan

AM100 — Sat, 31 Dec 2022 15:57:36 GMT

Hi received my SIM Card and selected a phone plan and phone number.

The phone plan I seen when I ordered my SIM Card on Dec 19th 2022 is no longer available ?

The phone nimber i received looks like a tele marketers phone number which I do not like.

How can I change the phone number to something more inline to Toronto numbers.

Thanks,

Aldo

Re: Phone Number + Plan

softech — Fri, 30 Dec 2022 00:20:33 GMT

@AM100 have you activated yet?

If you have, all you need to do is to login to My Account, go to Profile, and Change phone number, then follow the steps.

if you don't like the number, just change to different city and change back and a new set of number will come. Do this until you found one you like

https://selfserve.publicmobile.ca/en/account/edit/your-account

Also, you can make 4 number changes per cycle. So, you can pick a "better" one first, then come back and pick a perfect one later

Re: Phone Number + Plan

dust2dust — Fri, 30 Dec 2022 00:25:35 GMT

"phone number I received"? You said you selected a number. Was this a pre-activated sim you bought?

Re: Phone Number + Plan

HALIMACS — Fri, 30 Dec 2022 01:11:13 GMT

@AM100

What does a tele-marketer's phone number look like? 🤔

As for changing your plan, once in self-serve, go to Plan and Add On's, then select either 3G or 4G to view the selection of plans available (use the arrow buttons to scroll through them)

When you find a plan you wish to have, select it and ensure to change on NEXT renewal to avoid losing what's remaining on your existing plan. There are no pro-rating options to cover part of the plan costs from one change to another during a cycle.