topic Re: Auto charged unnecessarily in Get Support

Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 22:44:36 GMT

Hi,

My card was debited a charged of 35.76 for period from 24.11.2022 onwards.

I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx.

I am requesting for a refund.

And please do not charge me again for future.

Re: Auto charged unnecessarily

softech — Thu, 29 Dec 2022 20:33:52 GMT

@lingkk2022 $35.76 is $31 + tax

If you have joined recently, Pre-Authorized payment is enabled by default.

You have to login to your My Account to disable Pre-Authorized payment yourself to stop PM from continue charging it.

Please login My Acocunt, Payment page, Manage Payment Method and toggle the button there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

You can also use *611 to disable it , but you will need your 4 digits PIN

Re: Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 20:39:51 GMT

i wasnt told about this!

Re: Auto charged unnecessarily

softech — Thu, 29 Dec 2022 20:42:27 GMT

@lingkk2022 when you joined. on Page 4 Payment page where you enter the credit card, there is a term there about that

To avoid more lost, please login My Account and disable Pre-Authorized payment

Re: Auto charged unnecessarily

Jlund — Thu, 29 Dec 2022 20:48:51 GMT

Please remove your phone number as this is a public forum.

Re: Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 20:51:11 GMT

that's a hidden fineprints.

Re: Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 20:51:33 GMT

thanks for the advise.

Re: Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 20:55:27 GMT

may i know if you are a staff of public mobile? if not, can you assist me in contacting customer support person?

Re: Auto charged unnecessarily

softech — Thu, 29 Dec 2022 22:28:33 GMT

@lingkk2022

"Technically" it is not hidden, just many people missed

There is also a check box underneath and you checked it yourself before you proceed

https://publicmobile.ca/en/on/portal/activation

Re: Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 21:02:55 GMT

I am a traveller, not familiar with these kind of fineprints.

Re: Auto charged unnecessarily

softech — Thu, 29 Dec 2022 21:11:54 GMT

@lingkk2022 Please login to My Account and disable the Pre-Authorized payment

Please note that your account will then be suspended on the next renewal for no payment. 90 more days from that day your account will be permanently closed , unless you make a manual payment to resume service within that 90 days

Re: Auto charged unnecessarily

lingkk2022 — Thu, 29 Dec 2022 21:45:16 GMT

i checked, there are others who faced similar cases like mine

Re: Auto charged unnecessarily

softech — Thu, 29 Dec 2022 21:54:25 GMT

@lingkk2022 as mentioned, maybe people missed the term.

The current activation portal has that term and you need to check it and agree to complete the activation.