topic Re: Return a phone in Get Support

Return a phone

Joshentz — Sun, 01 Jan 2023 18:29:38 GMT

I was wondering how does a person return a phone if they wanna get a refund that I just got in the mail.

Re: Return a phone

softech — Thu, 29 Dec 2022 20:27:18 GMT

@Joshentz Yes, you can return the phone within 30 ~~phones~~ days, no question ask

All you need to do is to open ticket with PM Support and arrange for a return and return label. Since Chatbot has problem with CPO type of ticket, please open ticket with PM by direct message and provide them the order number:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Return a phone

Outdoorsman — Thu, 29 Dec 2022 20:09:34 GMT

@Joshentz

Hi to inquire about a refund or exchange you need the help of a customer service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Return a phone

dabr — Thu, 29 Dec 2022 20:27:20 GMT

@Joshentz I'm sure @softech meant to say "you can return the phone within 30 days" however, just to add to what's already been said, the 30 days starts from date of purchase.

Re: Return a phone

softech — Thu, 29 Dec 2022 20:28:07 GMT

thanks @dabr

(I think if I have 30 phones to return, for sure MANY questions will be asked.. LoL)