topic Re: Outgoing Calls in Get Support

Outgoing Calls

Dougtiggg — Thu, 29 Dec 2022 20:08:58 GMT

I have outgoing calls showing in my P.M. account usage history that I did not make, from a number I do not recognize. There is no record of these calls in my phones call history but they show in my account. They vary in length from several seconds to just under a minute. This happens frequently, 4 to five times a week, and all the same number. Scam???

Re: Outgoing Calls

softech — Thu, 29 Dec 2022 20:10:24 GMT

@Dougtiggg is this a number ended with 4001 or 4002? If so that is normal. PM will record calling from your cell the VM on the usage log. Also, any number called you but forwarded to VM because you didn't pick up will be recorded on the usage log too

So, it's all good. No worry

Re: Outgoing Calls

HALIMACS — Thu, 29 Dec 2022 20:12:30 GMT

Nope, @Dougtiggg , likely calls to PM voicemail servers from people calling you

The self-serve site displays that as outgoing calls, when in fact the call is being redirected to the voicemail system.

If the numbers end in xxx-580-4001, that's what they are. You can ignore as they are not relevant to your account/ calling.