topic Re: Plan Change in Get Support

Plan Change

Skhan8672 — Thu, 29 Dec 2022 17:48:55 GMT

I changed my plan last month to 20GB data for $45 but when I logged in today to my self serve account, it says my current plan is set at 6 GB for $45. I have the receipt for the plan change.

I am just wondering what's going on with my plan!

Re: Plan Change

softech — Thu, 29 Dec 2022 17:50:15 GMT

@Skhan8672

No Worry, With this new site, you likely still reading off the cached version, so the Plan details you got was not up to date

An easy way is try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: Plan Change

Handy1 — Thu, 29 Dec 2022 17:50:39 GMT

@Skhan8672 @Try again incognito, there’s cache issues it should be there

Re: Plan Change

hTideGnow — Thu, 29 Dec 2022 17:51:57 GMT

HI @Skhan8672 it is just cache problem

You can clear cache and close and relaunch the browser

or you can also use Private/Incognito/Secret mode to login My Account instead and the new plan should be shown