topic Re: Holiday Bonus in Get Support

Holiday Bonus

Rosie3 — Thu, 29 Dec 2022 23:42:31 GMT

I have not received the 500 international call minutes yet.

Re: Holiday Bonus

Handy1 — Thu, 29 Dec 2022 17:21:19 GMT

@Rosie3 @First try texting YES2 to 4911 if that don’t work conta agent to have manually applied

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

edit act quickly offer ends dec 31 /2022

also if you have received the text and just do t see it in your account try going back in incognito mode

Re: Holiday Bonus

Dunkman — Thu, 29 Dec 2022 17:22:23 GMT

@Rosie3

Did you receive the 2GB data promo add on?

Did you respond Yes2 to the promo text?

If you did, you might want to try to login to your account with a different web browser, clear cache or incognito mode. Sometimes you will be seeing the old cached version of the self service account.

Re: Holiday Bonus

hTideGnow — Thu, 29 Dec 2022 17:23:10 GMT

HI @Rosie3

do you get the bonus data ? You just don not have the LD minutes?

Please open ticket with CS agent and they will look into,

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Holiday Bonus

spfang — Thu, 29 Dec 2022 18:06:06 GMT

I didn't get the 500 int'l call minutes either. I did receive the email saying we will receive a text message for the bonus but never got it. What can we do?

Re: Holiday Bonus

hTideGnow — Thu, 29 Dec 2022 18:09:55 GMT

Hi @spfang

same , just open ticket with CS agent as my post above. Let us know when agent added it back for you

Re: Holiday Bonus

spfang — Thu, 29 Dec 2022 18:30:27 GMT

Thank you for your help. I successfully submitted a ticket. I'll wait and see.

Re: Holiday Bonus

hTideGnow — Thu, 29 Dec 2022 18:31:46 GMT

HI @spfang they usually reply quick. My friend got it back within couple hours after ticket opened.

so, check your Community inbox , envelope on top, for their reply