topic Re: Porting Number in Get Support

Porting Number

Ann25 — Thu, 29 Dec 2022 15:34:13 GMT

How long does it take to port a number from another Provider (Bell)

Re: Porting Number

HALIMACS — Thu, 29 Dec 2022 15:36:48 GMT

If porting a mobile service, usually within an hour of replying "YES" to the port authorization request.

Re: Porting Number

Handy1 — Thu, 29 Dec 2022 15:38:53 GMT

@Ann25 @Anywheres from half hour to two hours typically . Just be sure that when you port your number you keep old SIM card in phone untill you get confirmation Text to port from old carrier @ that point you have 90 mins to text YES to complete transfer . From that point you can change the SIM card . But I would leave old card in until it no longer works that way you won’t chance missing any call or texts … then put new SIM card in and reboot your phone

Re: Porting Number

BKNS27 — Thu, 29 Dec 2022 16:01:20 GMT

@Ann25

It should take about 90 minutes after you replied with YES confirming you are porting over to PM.
Meanwhile, you can continue to use the Bell SIM until porting is completed.

If you missed confirming the text within the 90 minute window then you need to contact a CS_Agent.

Re: Porting Number

darlicious — Thu, 29 Dec 2022 16:03:43 GMT

@Ann25

Most mobile phone number ports will complete within minutes up to a maximum of 2 hours. However if you are porting from most known providers if it does not complete within 30 minutes of replying YES to the PAT (porting authorization text) then there may be an issue and contacting the telus porting department to get the status of your port would be proactive.

Porting from voip providers, number holding services and some landlines can take up to 7+ days to complete. Most landline ports though will complete within 2 business days.