topic Re: Password Reset issues in Get Support

Password Reset issues

Bean — Tue, 04 Jan 2022 19:55:37 GMT

I can't remember my password t my self serve, and every time I go to "Reset Password" the email doesn't send to me fast enough and it expires before I can reset my password.

I need to log in befre monday so I can update my credit card information before my contract is up.

Any solutions?

Re: Password Reset issues

Taekgun — Fri, 10 Nov 2017 15:53:44 GMT

@Bean

The password reset function has not been working correctly for some time. You will need the moderators to assist you with a password reset. Use this link: @CS_Agent, provide your name, account number, an explanation of what happened and they'll be able to help you out.

Re: Password Reset issues

mimmo — Fri, 10 Nov 2017 15:53:47 GMT

Password reset doens't work. you need to cotact the moderators and tehy can walk you though it.

@Jeremy_M any idea when this feature will work?

Contact the Moderator_Team by clicking here.

Re: Password Reset issues

Acekiller — Fri, 10 Nov 2017 18:44:46 GMT

It is ridiculous that they still haven't fix this issue.

Re: Password Reset issues

Taekgun — Fri, 10 Nov 2017 22:12:41 GMT

Agreed, needs to be corrected. We get a lot of frustrated people on the forum for this issue.

Re: Password Reset issues

Zoyee — Tue, 03 Jul 2018 04:02:38 GMT

I have this same issue. For me when I try to reset I don’t even receive any email

anybody can help

Re: Password Reset issues

Zoyee — Tue, 03 Jul 2018 04:03:52 GMT

Totally agree

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 05:15:13 GMT

Im having same issue ... cant get in to my account I was supposed to have Canada wide calling but phone wont let me call long distance and I need to be able to use it for work tomorrow

I tried the password reset but no email back ... crazy

Re: Password Reset issues

CS_Agent — Tue, 03 Jul 2018 13:02:16 GMT

Good morning @Zoyee and @dankbarr, we're aware of this issue and working on it. I've sent to each of you a private message, please check your inbox.

Thank you!

Aïssata

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 16:40:55 GMT

Ive responded by email and via private messages ... and got nothing back

Re: Password Reset issues

CS_Agent — Tue, 03 Jul 2018 17:11:46 GMT

Hey @dankbarr, I didn't receive your private message. Could you try again, please?

Thank you 🙂

Aïssata

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 17:18:21 GMT

I have sent multiple messages over past few hours and have filled in authentication link twice

Frankly Im not sure what to do now ... send another message

Dan

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 17:33:58 GMT

So to explain what’s happened I’ve been sending messages from here and via email which is how I get these messages from you

and you send messages 30 min or 1hr later or more ... now your saying you haven’t got them

this appears to be a waste of my valuable time ... if this isn’t fixed soon ... I will just cancel this whole thing

This is the most frustrated Ive been at trying to get the simplest thing done for a service

why can you not just reset my **** password.... so simple ... sheesh

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 18:05:29 GMT

Ive tried reseting my password multiple times now ... still no email sent as the instructions say will happen ....

What next ?

Re: Password Reset issues

Anonymous — Tue, 03 Jul 2018 18:08:09 GMT

@dankbarr, the automatic password reset feature rarely works. You will need to keep trying to work this out with the moderators (using private messages).

Re: Password Reset issues

Zoyee — Tue, 03 Jul 2018 18:08:15 GMT

Write private message to moderator and they will reset for you. Then u can change once you get in self serve. That’s how my worked. I was frustrated too but now it’s done.

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 18:12:10 GMT

Ive sent them mulitiple messages ... then I get one back 15 - 30 min later saying that they havent recieved any messages

It appears their message system works as good as the password reset feature

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 18:16:51 GMT

Did you get this ... its 3rd reply

Re: Password Reset issues

Russter — Tue, 03 Jul 2018 18:25:09 GMT

Having Same issues!....Somebody respond.

Re: Password Reset issues

dankbarr — Tue, 03 Jul 2018 18:38:40 GMT

Ive sent multiple messages to them ... and nothing but the response that we havent recieved anything