topic Re: Payment online in Get Support

Payment online

Noureddine — Thu, 29 Dec 2022 02:36:07 GMT

I need to make a payment but i can not log in to my account. I cannot get thru on the 611 number.

Please advise!

Re: Payment online

Handy1 — Thu, 29 Dec 2022 02:37:38 GMT

@Noureddine Try again incognito mode first , otherwise you may need to get a voucher and go the 611 route

Re: Payment online

hTideGnow — Thu, 29 Dec 2022 02:43:40 GMT

HI @Noureddine

what error did you get when you login to My Account?

Try using Private/Incognito/Secret mode to login My Account

if still unable to login , open ticket with PM CS agent and they can help:

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment online

HALIMACS — Thu, 29 Dec 2022 02:50:01 GMT

@Noureddine

Try

*611