topic Re: Sim card issues in Get Support

Sim card issues

Tobypower — Wed, 28 Dec 2022 23:25:05 GMT

So I need to change the simcard in my acct but it will not let me to

softech — Wed, 28 Dec 2022 23:27:17 GMT

@Tobypower Please use a deskstop or laptop computer to request the change sim card

it is a known bug that it does not work on Mobile phone

will13am — Wed, 28 Dec 2022 23:27:32 GMT

@Tobypower , please access the self serve account using incognito mode on the browser. You are likely experiencing problems due to data cache.

HALIMACS — Thu, 29 Dec 2022 00:26:35 GMT

To be certain, @Tobypower, you're using a NEW sim card from a reputable provider?

Presume you've lost ability to use your prior SIM card?