topic Issues porting my number in Get Support

Issues porting my number

Wakera — Wed, 28 Dec 2022 22:46:18 GMT

Can an agent help me please port my number? Thank you

Re: Issues porting my number

softech — Wed, 28 Dec 2022 22:47:23 GMT

@Wakera are you porting in or porting out of PM? Give us more details

If porting into PM , there is a team you can call. i will message you the phone number , check your Community inbox

but if porting out, you will have to check with your new provider, not PM

Re: Issues porting my number

softech — Wed, 28 Dec 2022 22:49:48 GMT

@Wakera you were porting in? I saw your message on Dec 1. Is it still not working?

but you didn't update us with more info. Did you get a text from your old provider.? did you reply yes?

likely you have to get your old carrier sim card back and then call Porting team (i messaged you the number already) and ask them to retrigger the porting process

Please call porting team to sort it out. Your porting request only valid for 30 days, you are close to the 30 days mark