topic Someone trying to transfer my number in Get Support

Someone trying to transfer my number

Architect67 — Wed, 28 Dec 2022 20:57:30 GMT

I have gotten 2 emails and 2 texts so far that someone is trying to transfer my number from Fido to Public Mobile. However I am already with Public mobile and don't have a Fido account so I believe it is someone trying to steal my number? Not sure what to do, I've denied both emails sent to me and submitted a ticket but I'm still a bit nervous.

Any help is appreciated thanks!

Re: Someone trying to transfer my number

hTideGnow — Wed, 28 Dec 2022 20:59:50 GMT

HI @Architect67 was your number ever on Fido?

It could be that people entered wrong number.

But be careful still. Make sure your My Account is protected, good password and 2FA enabled. Don't share your account number

Honest, other than that, there is really nothing much more you can do

Re: Someone trying to transfer my number

Handy1 — Wed, 28 Dec 2022 21:00:20 GMT

@Architect67 @If it’s not you trying to port numbers don’t reply to text , maybe change your passwords possibly

Re: Someone trying to transfer my number

softech — Wed, 28 Dec 2022 21:06:47 GMT

@Architect67 the request was from Fido to PM? or the other way around?

If it is Fido to PM, you shouldn't be receiving the text from PM. PM only sends those text when it is porting OUT from PM. Be careful if it is just a spam message

Re: Someone trying to transfer my number

hycm53 — Wed, 28 Dec 2022 21:25:37 GMT

@Architect67 wrote:
I have gotten 2 emails and 2 texts so far that someone is trying to transfer my number from Fido to Public Mobile. However I am already with Public mobile and don't have a Fido account so I believe it is someone trying to steal my number? Not sure what to do, I've denied both emails sent to me and submitted a ticket but I'm still a bit nervous.
Any help is appreciated thanks!

Immediately delete texts and emails that sent to you and block the phone number sent texts and report spam emails in your email account. Make sure your password for PM account is strong and make sure logout after.

Re: Someone trying to transfer my number

HALIMACS — Wed, 28 Dec 2022 21:27:36 GMT

@Architect67

Best not to respond ANYTHING at all.

Don't let the sender know they've reached a valid number - they will if your reply.

Re: Someone trying to transfer my number

BKNS27 — Thu, 29 Dec 2022 01:44:22 GMT

@Architect67

Sounds like someone is trying to SIM swap your number.

Just don’t reply to the text confirming you agree to porting your number from Fido.

Good thing that it is tougher for scammers to SIM swap on PM because the CS_Agent will ask questions to verify that you are you.

It is easy to SIM swap on carriers that have live customer agent to talk over the phone.