topic Incorrect Plan in Get Support

Incorrect Plan

Stacy1980 — Wed, 28 Dec 2022 18:33:52 GMT

I signed up for the 20GB Data plan for 45.00/month and it's showing that I'm on the 8GB Data for 50.00/month plan...help

Re: Incorrect Plan

Handy1 — Wed, 28 Dec 2022 18:34:47 GMT

@Stacy1980 @Try agin incognito mode

Try again incognito mode/private mode

Refresh page ^^

Re: Incorrect Plan

Yummy — Wed, 28 Dec 2022 18:35:53 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Incorrect Plan

hTideGnow — Wed, 28 Dec 2022 18:36:49 GMT

HI @Stacy1980 did you check your credit card and see if PM charged you $50 + tax or $45+tax on your CC?

Also, try using Private/Incognito/Secret mode and maybe you will see the correct plan

Re: Incorrect Plan

softech — Wed, 28 Dec 2022 18:36:50 GMT

@Stacy1980 try login My Account again Using Incognito mode and see if you see it showing $45/20GB plan

Re: Incorrect Plan

HALIMACS — Wed, 28 Dec 2022 18:47:39 GMT

Getting good use from that picture, eh @Handy1 ?

😉

Re: Incorrect Plan

Handy1 — Wed, 28 Dec 2022 18:49:06 GMT

@HALIMACS Hehehehehehe yes and thank you @HALIMACS @makes things much simpler bravo !

Re: Incorrect Plan

Handy1 — Wed, 28 Dec 2022 18:49:15 GMT

@HALIMACS Hehehehehehe yes and thank you @HALIMACS @makes things much simpler

Re: Incorrect Plan

gpixel — Wed, 28 Dec 2022 18:53:49 GMT

@Handy1

just pic one. either incognito or the screenshot. the customer doesn't need to do both. the screenshot is the easiest and less confusing for the customer because they don't need to re login using incognito mode

Re: Incorrect Plan

Handy1 — Wed, 28 Dec 2022 18:55:58 GMT

@gpixel @Feel like it covers both bases maybe I should put and or