topic Re: Overcharge my bill in Get Support

Overcharge my bill

AmyChan — Thu, 29 Dec 2022 17:18:25 GMT

I checked my account balance and my account has been overcharge. Please have your customer service agent to call me

Re: Overcharge my bill

Handy1 — Wed, 28 Dec 2022 17:36:24 GMT

@AmyChan

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

Re: Overcharge my bill

hycm53 — Wed, 28 Dec 2022 17:36:51 GMT

@AmyChan wrote:
I checked my account balance and my account has been overcharge. Please have your customer service agent to call me

Chat with Simon for overcharge, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Overcharge my bill

softech — Wed, 28 Dec 2022 17:37:50 GMT

@AmyChan before opening ticket with PM Support

can you explain how much it overcharge? Maybe we can explain it quicker than PM support to reply you

Also, make sure you login My Account using Incognito mode to get the correct info

Re: Overcharge my bill

Handy1 — Wed, 28 Dec 2022 17:38:37 GMT

@AmyChan @Unfortunately no one to talk to on phone , everything here is done online

Re: Overcharge my bill

dust2dust — Wed, 28 Dec 2022 17:38:48 GMT

Nobody will call you.

Where do you see this overcharge? Do you see an extra balance in your account here? If so then just leave it for the next renewal. Did you try to change plans and maybe it didn't go through? Did you have some trouble signing up initially?

Re: Overcharge my bill

Meow — Wed, 28 Dec 2022 17:49:22 GMT

PM does not call customers. You are communicating with customers like you.

What is overcharge? How do you know it is overcharge?

Re: Overcharge my bill

BKNS27 — Wed, 28 Dec 2022 17:58:32 GMT

@AmyChan

PM is a self-service online serve so no staff will call you.

You need to contact a CS_Agent by type in Create a Ticket through SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

They will reply back by private messaging.

Please note that all overcharges will remain in your account as credit that will apply to your next bill.

If you ask for a refund for a CS_Agent, it may take up to a month to process so just leave it as a credit.