topic Re: Phone plan is not working, cannot make a call in Get Support

Phone plan is not working, cannot make a call

scandrasa — Wed, 28 Dec 2022 15:41:02 GMT

Last night I was able to receive a text message. This morning, I cannot make a phone call or send text message. I tried logging into my account and it said the page has expired. Could someone please help?

Re: Phone plan is not working, cannot make a call

will13am — Wed, 28 Dec 2022 15:42:09 GMT

@scandrasa , please try accessing your account using incognito mode on the browser. See if that works.

Re: Phone plan is not working, cannot make a call

Handy1 — Wed, 28 Dec 2022 15:43:08 GMT

Try logging in again

Try again incognito mode/private mode

Refresh page ^^

Re: Phone plan is not working, cannot make a call

Handy1 — Wed, 28 Dec 2022 15:45:14 GMT

@scandrasa @Also check for outages in your area

Coverage map in your area

www.publicmobile.ca/en/on/coverage?gclid=CLuo4c39yNQCFQQvaQodeZEC0g

Re: Phone plan is not working, cannot make a call

softech — Wed, 28 Dec 2022 15:49:46 GMT

@scandrasa Page expired error is a different problem.

Are you using browser with saved password? (maybe Chrome?)

After you picked your login name/password from the saved list, DO NOT click Login, let the browser automatically login you after and it should work

For your phone issue, try to reboot your phone once

if it still does not work, try to change the Preferred network type to 3G Only and see if the phone connects at all

If it still does not work, try to reseat the sim card once (power down the phone, take sim out for a minute, then put it back in and power up)

or if you have another phone around, test it there. It is good to test on another phone as it will force the a sim reprovision and that can solve your problem

Re: Phone plan is not working, cannot make a call

Meow — Wed, 28 Dec 2022 15:50:12 GMT

Check if your account is active.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.