topic Forgot to add promo code in Get Support

Forgot to add promo code

Bunky — Wed, 28 Dec 2022 14:50:59 GMT

Forgot to add promo code. Can I add promo code after activation?

Handy1 — Wed, 28 Dec 2022 14:51:58 GMT

@Bunky @This is somthing you will need to ask a agent

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to wjork.

softech — Wed, 28 Dec 2022 14:53:15 GMT

What kind of promo code you missed? you just joined and forgot the activation promo code like the 12GB one?

no worry, PM support can usually add it back for you, just open ticket with PM using Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Bunky — Wed, 28 Dec 2022 15:51:38 GMT

Thank you so much😊