topic Plan not changing online but being billed for it in Get Support

Plan not changing online but being billed for it

shafirpl — Wed, 28 Dec 2022 14:13:40 GMT

I opted for the $40 plan on renewal date that comes with 15GB data from $45 6GB plan. My credit card is being charged a lower fee (around $44 with taxes), however on my online account it still shows that I am on the $45 6 GB plan.

I am not sure what to do at this stage. This has been going on for the last 2 months. Any help would be appreciated.

Thanks.

Re: Plan not changing online but being billed for it

Handy1 — Wed, 28 Dec 2022 14:16:19 GMT

@shafirpl @Clear web browser cache cookies try again in incognito mode / private mode and refresh page once in

Try again incognito mode/private mode

Refresh page ^^

Re: Plan not changing online but being billed for it

Handy1 — Wed, 28 Dec 2022 14:23:32 GMT

@shafirpl @Your bill statement is clear evidence your plan has changed , unfortunately pm sometimes has cache issues just follow my steps and you will see your new plan appear

Re: Plan not changing online but being billed for it

softech — Wed, 28 Dec 2022 14:26:47 GMT

@shafirpl

It is likely just a browser cache issue and you are only seeing old cached page earlier.

try to login My Account again using Incognito mode and you should see the correct plan

Also, check Payment page when you are on Incognito mode and confirm which plan PM was charging you