topic Re: Pausing My Phone Plan in Get Support

Pausing My Phone Plan

Winning247 — Mon, 28 Nov 2022 10:09:59 GMT

Hi guys,

I'm currently traveling for a few months. How exactly do I place my account in suspension to defer the next payment?

Re: Pausing My Phone Plan

HALIMACS — Mon, 28 Nov 2022 10:53:06 GMT

@Winning247

Simply allow your account to suspend and remove the payment card so it does not Auto Renew on the next renewal date.

Your account can be suspended for up to 90 days, after which it will become permanently disabled.

If you are going to be gone greater than 90 days, you need to make a payment to reactivate for one cycle. In that case, it is recommended you purchase just the $15 plan while away.

Re: Pausing My Phone Plan

Winning247 — Mon, 28 Nov 2022 12:13:04 GMT

So all I have to do is remove my credit card so the payment doesn't go through for the next payment?

I already downgraded my plan from $25 to $15 for the next cycle. So I should just add my credit card back and make a payment before the 90-day period, such as 80 days, to keep my account active, correct?

Re: Pausing My Phone Plan

HALIMACS — Mon, 28 Nov 2022 13:16:37 GMT

Yes for many folks going away, they simply allow their account to go into a suspended state after their current cycle ends by removing auto pay.

Then they have up to 90 days of suspended service before they must reactivate.

If you do not reactivate within the 90 days, you're account becomes permanently closed and disabled.

So if you're going to be gone longer, definitely set a reminder for day 88 and reactivate with $15 plan.

This cycle can be continued indefinitely so that essentially one only has to pay $15 once every 120 days ( 30-day Cycle + 90 day suspended period) to retain the account.

Re: Pausing My Phone Plan

softech — Mon, 28 Nov 2022 13:38:37 GMT

@Winning247

yes, correct

Make sure you reactivate manually on around 85th days and no later.

Also, after you made the payment, use Incognito mode to login again to confirm you see the account changed to ACTIVE and the cycle end date for that cycle is correct

Re: Pausing My Phone Plan

tonidkearney — Wed, 28 Dec 2022 11:45:19 GMT

But wouldn't you still get billed for the months that your payment didn't go through?

Re: Pausing My Phone Plan

computergeek541 — Wed, 28 Dec 2022 13:29:52 GMT

@tonidkearney

Public Mobile only has prepaid plans. There is nothing owed for past missed payments.