topic Transfer in Get Support

Transfer

Aheavenfire — Wed, 28 Dec 2022 11:16:15 GMT

How to transfer public mobile number to Telus mobility

Re: Transfer

HALIMACS — Wed, 28 Dec 2022 11:19:52 GMT

During the activation process with TELUS, you will be asked if you need to transfer a number, which will need the Public Mobile account number found from the self-serve landing page.

Then place your Public Mobile SIM card back in your device and wait for a port authorization request, to which reply "yes".

Then put your Telus SIM card back in your device and you will be good to go.

Re: Transfer

Handy1 — Wed, 28 Dec 2022 11:22:28 GMT

If you already have a Telus account you will need to port the number thru your Telus self serve / or get the agent at Telus to port it for you … if you do this your self you will need your account # from pm and leave pm SIM card in phone until you receive a confirmation text to port

Re: Transfer

Aheavenfire — Wed, 28 Dec 2022 11:37:53 GMT

The thing is I don't have my sim I lost my other phone but I do have access to my account

Re: Transfer

Handy1 — Wed, 28 Dec 2022 11:45:08 GMT

@Aheavenfire @You don’t have your pm SIM card anymore ? If that’s the case you may need agent to see if you can get a new sim with old number on it , before you can port to Telus

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Re: Transfer

HALIMACS — Wed, 28 Dec 2022 12:02:01 GMT

@Aheavenfire

Since you're moving to TELUS, the parent company of public mobile, it's very likely they can 'pull the number' through without needing to go through the hassle of purchasing a new Public Mobile SIM card and updating the SIM number onto the public mobile account.

Contact them about this, as well as public mobile, by reaching out to a customer support agent.

Presuming your public mobile account is still active behind the scenes - this shouldn't be a big deal for them to do.