topic Get support in Get Support

Get support

seasickdiver — Wed, 28 Dec 2022 04:49:18 GMT

Last month I change my plan from $40-15G back to &15basic plan and start this month (Dec,15) but now I check my account still changing me$40 no change? Why?

Re: Get support

softech — Wed, 28 Dec 2022 04:52:20 GMT

@seasickdiver

With this new site, you likely still reading off the cached version, so the plan details you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest and correct plan details ($40-15GB) from the server.

Re: Get support

BKNS27 — Wed, 28 Dec 2022 07:56:16 GMT

@seasickdiver

You should also refresh your browser to update your account. Click on the circular arrow on your browser.

Re: Get support

computergeek541 — Wed, 28 Dec 2022 13:52:02 GMT